Dear Customer,
We would be grateful if you could please help us to improve our service to you by completing the following questionnaire. Your response will be used to enable us to review the quality of services provided by this service centre.
Please find below details of the supplier used and date of visit.
Service Centre Name:
Aftercare Response Wednesbury (National Mobile)
Date Of Work:
27 Dec 2023
Booking Reference:
131725443
Please complete the questions below with your rating for the service experienced. If a service was not used please mark it as N/A (Not applicable).
Premises
On this occasion how did you find the quality of the premises?
V.Poor
Poor
OK
Good
Excellent
N/A
Staff Attitude
In having work carried out by this supplier, how would you rate the overall attitude of the staff encountered?
V.Poor
Poor
OK
Good
Excellent
N/A
Work Carried Out
Was all the work completed with no requirement to re-book at a future date?
Yes
No
How would you rate the work carried out?
V.Poor
Poor
OK
Good
Excellent
N/A
Communication
How would you rate the supplier’s explanation of the work completed on return of your vehicle?
V.Poor
Poor
OK
Good
Excellent
N/A
Overall
Please provide an overall rating of your experience of the supplier on this occasion
V.Poor
Poor
OK
Good
Excellent
N/A
Recommendation
Would you be happy to recommend this supplier to others?
Yes
No
Any other comments
If there are any other comments or issues relating to the work or supplier that you would like to bring to our attention please provide the details below
Once you have completed all the survey questions, please click 'Submit' to forward your responses.
Thank you for your assistance.
Yours sincerely,
Bernice Dean
Operations Manager
Submit